Robert Craig
Technical Lead & Solutions Architect · Hastings, England
Experienced connectivity specialist in IoT/M2M communications, networking, and software/web development with a passion for solving complex technical challenges. Known for collaborating effectively with customers and colleagues to define needs and deliver solutions on time and within budget. Enjoys 3D printing, model design, and electronics tinkering, which hone problem‑solving skills and technical knowledge. Committed to continuous learning with interests in sci‑fi, physics, biology, and psychology. Motivated by impactful work that makes a positive difference in people's lives.
Key Achievements
-
1.2M IoT Device Migration: Developed scripts and processes to migrate 1.2M IoT devices between Jasper and Telus platforms with under 30 minutes downtime per unit. (Recognised by CTO as the smoothest migration he had ever experienced.)
-
Global Support Leadership: Managed a global follow‑the‑sun support team across the UK, India, Australia, USA, and Brazil.
-
Paid SLA Introduction: Introduced paid SLAs, increasing support desk profitability.
-
Minecraft Server Cluster: Built and administered a profitable Minecraft server cluster as a side project.
Education
-
Principles of Cyber Security L2 — Bath College
-
BSc Computer Network Engineering — Sheffield Hallam University (2009 - 2012)
-
BTEC National Diploma I.T. Practitioner — Chichester College (2006 - 2008)
Courses & Certifications
-
IoT Essentials — Wray Castle (2022)
-
Time Management Webinar — MTD Training (2022)
-
The Complete Node.js Course — Code with Mosh (2019)
-
Agile Fundamentals — Pluralsight
-
Jira: Getting Started — Pluralsight
-
Scrum Development with Jira & JIRA Agile — Pluralsight
-
Agile Team Practices with Scrum — Pluralsight
-
React: The Big Picture — Pluralsight
-
Figma: Getting Started — Pluralsight
Career Path
Handled everything from VLAN design and server builds to DNS, QoS, and remote troubleshooting across mixed Windows/Linux environments. Known for practical, hands‑on problem solving, and even ran a profitable Minecraft server cluster on the side.
Provided 1st/2nd‑line support across global IoT deployments, diagnosing issues across networks, devices, and backend systems. Built and maintained internal tools, wrote and debugged Perl/PHP/JS applications, and guided customers on best‑practice connectivity and protocol choices. Developed strong customer relationships while supporting large‑scale fleets in production.
Led a global follow‑the‑sun support team across the UK, US, India, Australia, and Brazil, handling large‑scale IoT deployments and high‑priority customer accounts. Drove root‑cause analysis, improved internal tooling, and delivered on‑site training for international teams. Balanced hands‑on technical troubleshooting with mentoring, process improvement, and customer success.
Worked across the US for two years supporting sales teams on customer visits, demos, and technical evaluations. Acted as the primary technical contact for prospects and key accounts, delivering on‑site training, troubleshooting, and integration guidance. Combined deep product knowledge with clear communication to support both pre‑sales confidence and post‑sales success.
Developed and maintained web applications and APIs across Perl, PHP, JavaScript, and Laravel, improving performance, reliability, and developer experience. Delivered large‑scale IoT integrations, built internal tooling, and documented complex systems to streamline onboarding and maintenance. Balanced hands‑on engineering with cross‑team collaboration and clear, customer‑focused problem solving.
Owned the roadmap for a multi‑disciplinary development team, defining requirements, prioritising backlogs, and driving delivery across large‑scale IoT integrations. Worked closely with stakeholders, analysts, and third‑party suppliers to manage dependencies and ensure smooth, high‑impact releases. Balanced strategic direction with hands‑on clarity, documentation, and continuous improvement.
Built and enhanced web applications and APIs across PHP, Laravel, JavaScript, and HTML/CSS, focusing on clarity, maintainability, and integration reliability. Improved legacy systems through documentation, refactoring, and performance tuning, while delivering features that supported multi‑tenant platforms and large‑scale IoT workflows. Collaborated closely with analysts and stakeholders to turn requirements into practical, well‑tested solutions.
Operated an independent hardware and engineering lab — designing and printing CAD models, experimenting with automation, and creating content for YouTube. Built and maintained WordPress e‑commerce platforms for hardware product sales. Delivered technical web consultation, SEO, and performance optimisation for clients. A creative space for exploring new tools and technologies outside of client work.
Core Skills & Technologies
customer_support
frameworks_libraries
tools
databases
operating_systems
office_software
programming_languages
system_admin_networking
virtualisation
cloud
other
What I'm Looking For
I'm open to both permanent and contract opportunities — particularly roles where I can own architecture decisions and work closely with product and engineering teams. I prefer working in small, high-trust environments where craft and outcomes matter.
- Based in Brighton — happy to travel occasionally, prefer hybrid or remote
- UK-wide contract or permanent roles considered
- Domains: IoT, Healthtech, Fintech, Govtech, high-scale SaaS, digital transformation
- Not looking for purely management roles — I enjoy staying hands-on